Shipping policy

DELIVERY TIMEFRAMES

Delivery timeframes are estimates and are not guaranteed.

While we make every effort to deliver within the agreed timeframe, delays may occur due to:

• Traffic conditions
• Weather
• Restricted building access
• High order volume during holidays or peak seasons

RECIPIENT AVAILABILITY

If the recipient is unavailable at the time of delivery:

• The arrangement may be left with a concierge, front desk, or authorized building representative.
• If deemed safe, the arrangement may be left at the recipient’s door.
• A delivery photograph may be taken as proof of delivery.

Once delivery has been completed, responsibility transfers to the recipient.

INCORRECT ADDRESS INFORMATION

Customers are responsible for providing accurate and complete delivery information.

If incorrect or incomplete information is provided:

• Additional delivery fees may apply.
• Redelivery may be arranged subject to product availability.

We are not responsible for failed deliveries resulting from inaccurate address details.

SAME-DAY DELIVERY

Same-day delivery is available based on product availability and order cutoff times.

During peak seasons and major holidays, same-day delivery may be limited or unavailable.

DELIVERY CONFIRMATION

Delivery confirmation may include:

• Signature
• Concierge confirmation
• Confirmation of receipt
• Delivery photograph

Such confirmation serves as proof of successful fulfillment of the service.